Sylmedi.com does not allow return of medicines/goods that were correctly filled and shipped against a placed order. If your order arrives damaged or you have any other questions about returning your order, please contact Customer Support for assistance. You may require changing medicine based on doctor’s prescription and/or depending on your health condition. On this special case we may consider changing the medicine at our discretion. However, once an order has been shipped, “Sylmedi” will not entertain any returns or refund request. For medicine orders you need to submit or show your prescriptions/related papers while ordering or receiving medicines from us otherwise “Sylmedi” authority may return the products and cancel the order.

N.B: For any reason, if you are dissatisfied with any of your purchases and wish to return them, please contact Customer Support for instructions. Please be prepared to provide your order number and the reason for the return.

Please write us on: info@sylmedi.com


The information regarding medicines and other healthcare items provided by the Sylmedi.com website are in accordance to the local law which does not make any express or implied warranties, representations, endorsements or conditions usefulness, completeness, accuracy, reliability and fitness for a particular purpose.

The information is for informational purposes only and is not intended to provide specific advice for you, and should not be relied upon in that regard. You should not act or rely on the information without seeking the advice of a professional. You should not use the information contained on this site for diagnosing, treating, curing or preventing a health problem or prescribing a medication. You should carefully read all information provided by the manufacturers of the product on or in the product packaging and labels before using any product. Always consult your own physician for advice and treatment. Sylmedi.com is a re-seller and an online marketplace for medicine and healthcare products and services. For any consequences, Sylmedi.com and/or its representatives, associates, owners will not be held liable.

The information, material and content provided in the Site (the “Information”) may be changed at any time without notice. You agree to review these Terms regularly and your continued access or use of the Site will mean that you agree to any changes.

Further, Sylmedi.com does not represent or warrant that the site will be available or meet your requirements, that access will be uninterrupted, that there will be no delays, failures, errors or omissions or loss of transmitted information, that no viruses or other contaminating or destructive properties will be transmitted, or that no damage will occur to your computer system. You have sole responsibility for adequate protection and backup of data and/or equipment and to take all precautions to scan for computer viruses or other destructive properties.

As part of providing our services to you, Sylmedi.com representatives may need to send you routine communications, such as order confirmation and other administrative messages through email and/or sms and/or through other means available. Though we prefer to communicate with our Customers via email, as may be deemed necessary, you agree to receive our phone calls, related to your orders/request on sylmedi.com

We may periodically send Emails/SMS about new products, special offers or other information, which you may find it interesting and beneficial as well.

You must ensure to provide us with the correct or up-to-date Personal Information. This will allow us to contact you for further correspondences with respect to your order at Sylmedi.com We are not responsible for any inaccurate information you provide to us, which may affect your shopping experience on our website. And your update information will assist us in improving our service.